GI North
fiwebsitedev
on
October 2, 2024
Challenge
GI North is a multi-location gastroenterology practice serving the greater Atlanta area, providing colonoscopies, upper endoscopies, colon cancer screening, and ongoing GI care. As the practice grew, it needed a clearer, more patient-centered brand and a stronger communications platform to make care easier to understand, improve the patient experience, and ensure messaging was consistent across locations, services, and staff.
Solution
Focused Image fully rebranded GI North and significantly enhanced practice communications, building a clearer, more compassionate voice anchored in the practice’s promise of attentive, individualized care (“the GI North way”). We translated the new brand into high-impact patient touchpoints, including a redesigned website that organizes care around what patients need most: provider information, locations, scheduling access, procedure overviews (colonoscopy and upper endoscopy), prep instructions, FAQs, patient forms, and supportive education resources (including diet guidance). We also helped elevate proof points, such as patient testimonials and the practice’s awards recognition, to build confidence and reduce anxiety around procedures.
Outcome
GI North launched with a unified brand presence and a modern communications system designed to improve clarity, comfort, and trust at every step of the care journey, from first visit to follow-up. The result was a 27% increase in patients and a 62% increase in patient satisfaction, demonstrating measurable impact from the rebrand and enhanced patient communications.









